1. What method of carpet cleaning do you recommend?
The primary cleaning method recommend by Shaw Industries, the worlds largest carpet manufacture is “Steam Cleaning Extraction” also known as “Hot Water Extraction”. Steam Cleaning Extraction uses 230 degree heated water at high pressure to thoroughly rinse the carpet fibers. This process is completed under strong negative vacuum pressure, removing dirt, bacteria, dust mites and other contaminates out of the carpet leaving it only damp to the touch.
Be sure to ask if they are using a truck mounted system. Truck mounted systems are the industries most powerful equipment. Smaller more portable units can also used in areas that are more difficult to obtain direct van access.
2. How long does it take for the carpet to dry?
Average dry times vary depending on the condition of soiling of the carpet or fabric. Most carpets and fabrics dry between 4 and 8 hours with truck mounted cleaning systems, but may take longer with portable cleaning equipment. A company that uses turbo dryers to speed up the drying process may reduced dry time by 50%.
3. How often should I have my carpets cleaned?
Many of the major carpet mills today recommend professional cleaning at least every 12 – 18 months. The build up of soil in your carpet in combination with foot traffic creates abrasion that breaks down your carpets’ fibers. The higher the traffic in a given area, the more often the carpet will need cleaning. Other factors to consider include pets, children, and the amount of use the carpet gets. Many people choose to have their carpets cleaned more often due to health and appearance reasons.
4. Are you a member of any professional trade associations?
It is best if the company is affiliated with professional trade organizations. Memberships benefits ensure that companies adhere to strict industry standards and guidelines, and do not follow unethical business practices. Some associations include Chamber of Commerce, Institute of Inspection, Cleaning and Restoration, Certification, (IICRC), Better Business Bureau, Carpet and Rug Institute, and other local organizations.
5. Are the companies technicians educated, trained, and certified?
It is wise to hire companies with educated, trained, and certified technicians by the IICRC. This organization’s guidelines and procedures are adopted by the industry, and its regulations are considered to be industry standards.
6. Does the company have a business license?
Make sure the company has a business licensed in your city. This helps signal that the company is a locally established business in the community.
7. Does the company have Insurance?
Ask the company to see proof of insurance. Multimillion dollar insurance coverage policies help insure that you are working with a professional company. If an injury or property damage arrises while the company is working in your home you can rest assured that you will not be liable for personal injury or damaged caused to your property.
8. Do you use Green Cleaning?
Green Cleaning is a term that defines the use of environmentally friendly ingredients that continue to preserve human and environmental health. Green cleaning techniques and products avoid the use of toxic chemicals.
Organic cleaning products are tested and certified by the green seal of approval. Nothing is more important than you and your family’s health.
9. Does your cleaning system help reduce Allergy symptoms?
Truck mounted cleaning units extract dust mites, allergens, mold spores, pet dander, dust, and other contaminates under negative vacuum pressure. In addition, truck mounted cleaning solution can reach 230 degrees. Water reaches its boiling point at 212 degrees. Cleaning at higher temperatures produce excellent results in eliminating bacteria and other organisms that cause odor and allergy suffering contaminates in your carpet fibers.
10. Can you get the Pet Odor out of my Carpet?
Pet odor is a very common problem. The problem with pet odor is that it can be much deeper than it first appears. Pet urine can easily soak through the backing of the carpet into the padding underneath. In more severe cases the urine can penetrate into the sub-floor or concrete beneath the padding. This creates a problem that is multi-layered.
The urine also provides for the growth of bacteria. This in turn contributes to a worsening of the odor problem and can contribute to permanent color loss of the carpet fiber.
To eliminate this problem the urine must be removed or neutralized from each of the layers effected. If the contamination is limited to only the face yarn of the carpet then the cleaning itself may effectively remove the odor. In more severe cases a urine neutralizer may be applied.
In the most severe cases, replacement of the carpet padding, treatment of the under-side of the carpet and the sub-floor may be required. Even replacement of the carpet, however, it is difficult for a cleaning company to guarantee complete removal of the odor.
Left untreated over a period of time pet odor can become absorbed into many of the porous materials in your home. Draperies, drywall, upholstered furniture, baseboards, even the concrete foundation are just a few of the materials that can absorb these odors.
These suggested 10 questions to ask before letting a carpet cleaning company into your home will help you make an informed and educated decision when choosing carpet cleaning company to work with and can help avoid any scams or problems you may have in the future.
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